Terms of service

Welcome to Chill Store. By accessing our website and purchasing our products, you agree to the following Terms of Service and Privacy Policy.

TERMS OF SERVICE

1. General

By using this website, you confirm that you are at least 18 years old or have permission from a parent or guardian to use this website.

Chill Store reserves the right to refuse service, terminate accounts, or cancel orders at its sole discretion.

2. Products & Pricing

We strive to ensure all product information, descriptions, and pricing are accurate. However, errors may occasionally occur.

We reserve the right to:

  • Change product prices without notice
  • Modify or discontinue products at any time
  • Correct errors or inaccuracies

3. Orders

Once an order is placed, you will receive an order confirmation email.

We reserve the right to cancel or refuse any order if:

  • Fraud is suspected
  • Incorrect pricing is displayed
  • Inventory is unavailable

In such cases, a full refund will be issued.

4. Shipping

Delivery estimates are provided for guidance only and are not guaranteed.

Chill Store is not responsible for delays caused by:

  • Customs processing
  • Courier issues
  • Weather conditions
  • Public holidays
  • Circumstances beyond our control

5. Returns & Refunds

Returns and refunds are subject to our Refund Policy.

Customers should contact support before returning any item.

6. Intellectual Property

All content on this website, including:

  • Logos
  • Product images
  • Graphics
  • Text
  • Branding

is the property of Chill Store and may not be copied, reproduced, or used without written permission.

7. Limitation of Liability

Chill Store shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.

Our total liability shall never exceed the amount paid by the customer for the product purchased.

8. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.

PRIVACY POLICY

1. Information We Collect

When you visit our website or place an order, we may collect:

  • Full Name
  • Email Address
  • Phone Number
  • Billing Address
  • Shipping Address
  • Payment Information
  • IP Address
  • Device Information
  • Browser Information

2. How We Use Your Information

Your information may be used to:

  • Process orders
  • Deliver products
  • Provide customer support
  • Improve website performance
  • Send order updates
  • Prevent fraud
  • Send marketing communications (with consent)

3. Payment Security

All payments are processed securely through trusted third-party payment providers.

Chill Store does not store full credit card or payment details on its servers.

4. Cookies

Our website uses cookies to:

  • Improve browsing experience
  • Analyze website traffic
  • Remember customer preferences
  • Personalize content and advertisements

By using our website, you consent to our use of cookies.

5. Sharing Information

We may share customer information with:

  • Payment processors
  • Shipping carriers
  • Marketing service providers
  • Legal authorities when required by law

We never sell customer data to third parties.

6. Data Protection

We take reasonable measures to protect customer information from unauthorized access, misuse, or disclosure.

However, no online transmission can be guaranteed 100% secure.

7. Customer Rights

Customers may request:

  • Access to personal data
  • Correction of inaccurate information
  • Deletion of personal data where legally permitted

To submit a request, please contact our support team.

8. Marketing Communications

Customers may opt out of marketing emails at any time by clicking the unsubscribe link included in our emails.

9. Changes to This Policy

Chill Store reserves the right to update or modify these Terms and Privacy Policy at any time.

Changes will become effective immediately upon posting on this page.