Refund policy
At Chill Store, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
30-Day Return Policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must:
- Be in its original condition.
- Be unused and free from damage caused by misuse.
- Include all original packaging and accessories.
- Be accompanied by proof of purchase.
Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at:
Email: support@chillstore.co.uk
Please include:
- Your order number
- A description of the issue
- Clear photos or videos of the product
We will review your claim and arrange a replacement or refund if approved.
How to Start a Return
To initiate a return, contact us at:
Please do not send products back without first contacting our support team. Unauthorized returns may not be accepted.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval status of your refund.
If approved:
- Refunds will be issued to your original payment method.
- Processing times may vary depending on your bank or payment provider.
- Most refunds are completed within 5-10 business days.
Non-Refundable Situations
Refunds may not be granted if:
- The item has been used excessively.
- The product is damaged due to misuse.
- The return request is made after the 30-day return period.
- The product is returned without original components.
Order Cancellations
Orders may be cancelled within 12 hours of purchase. Once an order has been processed or shipped, cancellation may no longer be possible.
Shipping Costs
Original shipping costs are non-refundable unless the item is defective, damaged, or incorrect.
Customers are responsible for return shipping costs unless otherwise agreed by Chill Store.
Contact Us
For any questions regarding returns or refunds, please contact us!